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Frequently Asked Questions

Are my details safe?

  • Yes, we do not store card details on our system, we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

Why do you need my email address and phone number?

  • We ask for these so we can get in touch if there is a problem with your order or its delivery. We provide clever alerts to keep you updated on the progress of your order: for example, an email to let you know when the order has left us and a text from the courier to let you know when your parcel will arrive.

What are the options for delivery?

  • At Festive Glories we ship to the UK, Europe and Worldwide destinations. We entrust Royal Mail with our UK deliveries (approx 1-3 days from dispatch) unless you order is urgent where we would then deliver express via courier.

Unable to find what you're looking for?

  • If you are finding it difficult to find exactly what you need you can either use the search box near the top right hand side of the home page or alternatively please kindly Contact Us for friendly assistance.

May I have my items gift-wrapped?

  • Yes, we offer a luxury Gift Wrapping service (bulky items are excluded) with a wide range of premium wrap options available for all occasions at £3 per item.

May I leave a gift message?

  • Yes, if you would like us to attach a gift tag to your gift wrapped purchase, simply enter your personalised message in the box before 'Add to Bag' on the Product page and we will neatly handwrite a gift tag and attach it to the outside of your chosen item.

How do I cancel an order?

  • If you would like to cancel an order, please notify us as soon as possible by contacting us at hello@festiveglories.com.

What if my item is faulty or arrives damaged?

  • Please let us know and we’ll arrange a refund or replacement. We may not even require the item back if you are able to provide a photo. Please click here for our full returns policy.

How do I unsubscribe from emails?

  • If you would like to be removed from our emailing list please send an email to hello@festiveglories.co.uk with "no promotional mail" in the subject line (please remember to include your name and address).

If you have any other questions we have been unable to satisfy please kindly call +44 (0) 800 069 9005 (free from UK) or +44 (0)7882 770784 or email us via the contact us page