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Returns

We operate a simple no-quibble money-back guarantee on items within 30 days of receipt.

If you wish to cancel your order at any time, please email us at hello@festiveglories.com or telephone us on +44 (0) 800 069 9005 or +44 (0) 7882 770784 and a full refund will be provided (please allow up to 72 hours to process the refund). If the item has already been despatched please refer to the information below.

If you would like to return an item to us after following despatch please kindly contact us to request a Returns Authorisation number. We kindly request that returned items are sent back in their original packaging and are undamaged and in saleable condition.

We recommend that you obtain proof of postage and insurance as the goods remain your responsibility until they reach us. Festive Glories will only accept responsibility for the cost of returning any faulty item and in this instance we will arrange the return. Once the goods are received back to us we shall acknowledge receipt and refund the amount paid, less the original delivery charge (please allow up to 72 hours to process the refund).


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