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Terms of Business

Statutory Rights

The following terms and conditions do not affect your statutory rights as a consumer.

Please kindly read our terms carefully before using our website. By placing an order, it will be deemed that you have read, understood and agree to these Terms of Business.

Definitions

Customers or visitors to this website are referred to as “you.”  Festive Glories is referred to as “us,” “our” or “we".  Festive Glories is a sole trader, owned and managed by Mrs Jackie Wilson and any dispute or claims that arise from using this website must be made and settled under UK law. Our trading address is 14 Strawberry Fields, Chester, Cheshire, UK CH3 5YF.

Orders

On receipt of your order, we will send you a confirmation by e-mail that your order has been received. We reserve the right not to process your order following this acknowledgement and accordingly we would notify you by e-mail if this is the case.  Our acceptance of an order does not take place until despatch of the order, at which point the purchase contract will be made.  If you wish to cancel an order you may do so by communicating that wish to us.  If the order has already been despatched please refer to our Returns Policy.

Payment

You have the choice of ordering via the website or telephone.  If you prefer to order by phone, you may call us on +44 (0) 800 069 9005 or +44 (0) 7882 770784 (9am – 6pm weekdays).  We use Worldpay and Paypal, online secure payment service providers to process your card payment.  These providers use state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised. The security services of these providers are among the most advanced in the country.

Product Availability

Although we endeavour to provide you with the item requested, occasionally we may be unable to fulfil an order due to unavailability of certain items or in rare cases a stock anomaly. In this instance, you would be informed as soon as possible and given the choice to either wait for more stock to become available, cancel the order or order a different item.

Gift Wrapping

Our  Gift Wrapping service is charged at £3 per item.

Website Images

We make every effort to ensure that the images displayed on our website are as accurate as possible. However, product images displayed may occasionally differ from the respective product names and descriptions due to changes in packaging and/or availability.  We alert you to the fact that due to the way computer monitors display colour, this does not accurately reflect the colour of the item.  Items which are handmade are unique and may vary slightly.  

Product Specification

Every effort has been made to ensure the accuracy of the information presented.  Manufacturer and brand names are only used for identification purposes.  Product photos, descriptions and prices are non-contractual.  All product information contained on this website is for guidance only and we cannot take any responsibility for errors, including typographical or omissions.

Delivery and Returns

We aim to despatch orders within 48 hours of receipt and we kindly advise that you carefully read our Delivery and Returns section of this website.

Termination

Festive Glories reserves the right to abort access to our internet services if your behaviour is found to be discordant with these terms and conditions.

Intellectual Property

No permission is given by Festive Glories in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on this website in which intellectual property rights subsist. All rights reserved.

Promotional Codes

Promotional codes are available at our discretion, subject to withdrawal without notice and apply to the order subtotal before delivery charges are added.

Website

We make every effort to ensure that this website is free from viruses and/or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer;  any loss or damage which may arise will be entirely at your own risk.

Force Majeur

We do not take responsibility for any event that is outside our control, nor for any consequential loss arising from such an event.

Entire Agreement

This agreement supersedes any prior agreements or arrangements which have subsisted between us. We reserve the right to change any of the terms of business at any time.


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